Metrics & KPIs

Rebate metrics are the KPIs IT channel partners use to measure how well they are capturing the rebate money vendors owe them. They quantify performance across the whole rebate lifecycle - how much you capture, how accurately you forecast, how fast you claim, how reliably you are paid, and how much value is still at risk. Tracked together, they turn rebates from a guessed-at line into a measured, managed revenue stream - and show exactly where money is leaking before the period closes.

Capture & revenue

• Rebate capture rate
• Rebate revenue as percentage of sales
• Missed rebate value
• At-risk rebate value
• Incremental rebate opportunity

Forecasting & finance

• Rebate forecast accuracy
• Payment variance rate
• Reconciliation time

Claims & cycle

• Claim cycle time
• Claim approval rate
• Claim rejection rate

Funds & programs

• MDF utilization rate
• Program coverage
• Partner tier attainment
• Program change frequency

Compliance & certification

• Certification completion rate
• Certification expiration risk

Effort & operations

• Manual effort hours
• Vendor portal dependency
• Action completion rate