Metrics & KPIs

What Is Claim Rejection Rate?

Claim rejection rate is the share of rebate and MDF claims a partner files that vendors reject, calculated as claims rejected ÷ claims submitted × 100. It is the inverse of approval rate: 50 claims with 5 rejected is a 10% rejection rate.

Why it matters to partners. Every rejection is rebate money earned but unpaid - and most rejections trace to a few repeatable causes: missing or late proof of performance, filing after the window, or ineligible activity. Tracking rejection rate by reason turns scattered failures into a fixable pattern, so the team corrects the root cause and re-files claims that would otherwise be written off.

Often yes - many rejections are for fixable reasons like missing documentation, and the claim can be corrected and re-filed if the window is still open.

Cut rejections and recover claims that should pay → Explore Rebates-On