Metrics & KPIs

What Is Claim Approval Rate?

Claim approval rate is the share of rebate and MDF claims a partner files that vendors approve and pay, calculated as claims approved ÷ claims submitted × 100. A partner that files 50 claims and has 45 approved has a 90% approval rate.

Why it matters to partners. A low approval rate means effort spent filing claims that never pay - and rebate money left on the table. Tracking it reveals whether claims fail for fixable reasons such as missing proof of performance, late filing, or ineligible activity. Lifting approval rate recovers money already within reach without finding a single new program.

They are two sides of the same measure - approval rate is the share that pass, rejection rate is the share that fail. Together they account for every claim filed.

File claims that get approved the first time → Explore Rebates-On